What data source can customers use to submit cases in Power Apps portal?

The Common Data Service, now known as Dataverse, serves as a key data source within the Power Apps ecosystem, providing a unified and scalable platform for data management. When customers use Power Apps portals, they can leverage Dataverse to submit cases effectively. Dataverse allows for complex data relationships, security, and data integrity, making it ideal for managing cases and other business processes.

The structure of Dataverse enables integration with other Microsoft services, allowing for a seamless user experience when interacting with case submissions. It also offers built-in security roles and access controls, ensuring that only authorized users can view or submit cases, enhancing data protection and compliance.

While SQL Server, Microsoft SharePoint, and Dataverse are viable data sources in the broader Power Platform environment, they have different use cases and may not support the necessary capabilities or integrations that Dataverse provides specifically for case management within Power Apps portals.