What type of portal allows customers to submit feedback and interact with one another?

The community portal is specifically designed to facilitate interactions among users, allowing customers to submit feedback, share experiences, and engage in discussions with one another. This type of portal fosters a sense of belonging and collaboration, empowering users to connect over shared interests or issues related to a product or service.

Community portals often feature discussion forums, feedback mechanisms, and user-generated content that enhance user engagement and foster a supportive environment where customers can find answers and share solutions. This collaborative aspect is essential for gathering insights and improving products and services based on customer experiences.

In contrast, employee portals are primarily focused on accessing company resources and internal communications, service portals are designed for handling customer service requests, and documentation portals usually provide access to manuals, guides, and support documents related to a product or service, rather than facilitating user interaction.