Which report helps monitor customer engagement and satisfaction specifically?

The customer satisfaction report is specifically designed to monitor how satisfied customers are with a product, service, or interaction. This type of report gathers data through surveys, feedback forms, and other mechanisms to evaluate customer feelings and experiences. Analyzing this report helps organizations understand their customers' sentiments, identify areas for improvement, and enhance overall customer experience.

Other reports, while informative, serve different purposes. For instance, engagement analytics reports focus on measuring how customers interact with a brand through various channels, like social media or website visits, rather than directly measuring satisfaction. Performance metrics reports track broader metrics related to business performance, which may include sales, productivity, or efficiency, but do not delve into customer feelings. The bot activity report specifically monitors interactions with automated systems or chatbots, providing insights into how often they are used and how they perform, but it does not capture overall customer satisfaction.