Which report would you refer to for overall engagement analytics of a bot?

The summary report is the most appropriate choice for overall engagement analytics of a bot because it compiles key metrics and insights that capture the essence of user interactions, providing a high-level overview of performance. This type of report typically includes data on user activity, engagement rates, and overall trends, which are essential for understanding how effectively the bot is serving users and meeting business objectives.

In contrast, other report types focus on specific aspects of engagement. The action analytics report primarily tracks the actions taken by users during their interactions with the bot, which can be informative but does not provide a complete picture of overall engagement. The interaction report focuses on the details of every interaction, giving a granular view of conversations but lacking the broader context needed for a comprehensive analysis. The customer feedback report is critical for understanding user satisfaction and qualitative insights but may not encompass the comprehensive engagement metrics that the summary report provides. Thus, for a holistic view, the summary report is the best choice.