Which type of portal would be used for a customer support website that includes knowledge search and document uploads?

A customer self-service portal is specifically designed to empower users, particularly customers, to find answers to their questions and manage their own support needs without direct assistance from customer service agents. This type of portal typically includes features such as a knowledge base for searching articles, FAQs, guides, and the ability to upload documents related to their inquiries or issues.

The focus of a self-service portal is on providing customers with the tools they need to help themselves, which improves efficiency and increases customer satisfaction. By facilitating self-service interactions, customers can quickly access the information they need, thus reducing the workload on support staff and allowing for quicker resolutions.

Other portal types might have different focuses. For instance, a vendor portal is typically aimed at managing relationships and communications with suppliers rather than customers. A community portal fosters engagement among users, allowing them to share experiences and knowledge but may not provide the structured support features a customer self-service portal offers. A support case management portal is user-focused, but it primarily deals with tracking and managing support requests rather than providing a self-service knowledge repository.